Shoppers, How to Complain Like a Pro

Luxury and mid-price department stores increasingly see customer service as their main attraction and the best way to draw in shoppers from discount stores and online sellers.



from WSJ.com: US Business http://online.wsj.com/article/SB10001424052702303773704579266251054958762.html?mod=pls_whats_news_us_business_f

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