Rampant Returns Plague E-Retailers

Behind the uptick in e-commerce is a little known secret: As much as a third of all Internet sales gets returned, in part because of easy policies on free shipping. Retailers are trying some new tactics to address the problem.



from WSJ.com: US Business http://online.wsj.com/article/SB10001424052702304773104579270260683155216.html?mod=pls_whats_news_us_business_f

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